Sky Max Hub/ Generic Routing Encapsulation

[Mojorisin]

I had new Sky Max Hub fitted this week and my daughter can no longer access her work's VPN, which is obviously causing major issues.   Any help would be welcome

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Stevewrld23]

Hi,

I'm waiting for delivery of my Router and noticed a lot of noise about VPN's and the Sky Max hub.

I didn't think I was getting a Sky Max Hub as I told them it wasn't required, but my delivery info suggests that it's the Max Hub that is being delivered.

I work from home and need to access a company VPN and now I'm rather worried!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mojorisin]

Sky technical managed to reconfigure my router and it works fine now.

They ask you to try a couple of simple config changes on your router first and if that doesn't work then you fill in a 2 line form and they will do it.