Sky MAX issues

[Gdrsnook]

I recently upgraded to sky max with a new router and now the connection is constantly dropping off.  Any suggestions 

[mae-3]

@Gdrsnook 

How long have you had Sky Max if it is a short period it needs to settle down and the AI in Sky Max needs to learn the wireless/wired environment for best performance and security which is done with AI in the Sky Max system.

[Gdrsnook]

Thanks.  Its been about 3 weeks now so i would have hoped it would have settled.  It constantly drops off, signal is poor unless you are standing next to the router and WIFI calling is an absolute no go.  Other strange thongs like Netflix wont load through SKY app but it will work through TV.  Considering just putting my old router back in place.  Slower but at least it was stable and i had better coverage throughout the house

[Jasephase2k91]

Method better late than never access hub useing 192.168.0.1 or whatever is in your region admin password select trouble shoot select client reset to factory not just wifi if have ont modem not btline reset.change password in mysky & username change sky sheild to 18 or custom access 192.168.0.1 troubleshoot change password select firewall change to typical will prevent dropouts nat type fails if have any other problems select custom security on ip4 ipv 6 alter select what works best 

[Jasephase2k91]

When finished unplug sky router 10 sec after change last method firewall then log in to your router useing same old sky password access 192.168.0.1 same old password will eventualy cut off network will change to your wifi username & new password 

[Jasephase2k91]

Reply if have difficultys