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Discussion topic: Sky Internet dropping out

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Chelseamarshall
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This message was authored by Chelseamarshall This message was authored by: Chelseamarshall

Sky Internet dropping out

‎02 Oct 2024 11:45 AM

Sky Internet constantly dropping out and I have to keep reseting it. I have tried turning off at the wall and back on and clicking the reset button but it only stays on around 5-10 minutes and drops out again. Box has never moved from the same spot
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jamesn123
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Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky Internet dropping out

‎02 Oct 2024 12:10 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chelseamarshall  Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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