Sky Hub is Busy

[Ribose]

Past 3-4 weeks I've started to get "Sky Hub is Busy" messages when I try to either load the router page or log in. It mainly happens when the internet drops but it never used to. Any cause for concern or just let it be?

Thanks

[jamesn123]

Hi @Ribose 

Please post your router stats

[Ribose]

 

[jamesn123]

Hi @Ribose 

Your stats do not suggest a line issue as such however we can see that your WAN interface is dropping. 

Can you please make sure all cables coming from your telephone socket are in good condition & are all plugged in tightly. 

Can you also please run the connection test in the My Sky app/Online account area and see if that shows anything.

If it doesnt we can escalate your post here on the forum so you can chat with a Sky agent and they can look into it further.

[Ribose]

All cables are clean, undamaged and securely connected on all ends.

Test comes back as "looks good."  "Errors on your line?" is orange Yes, but from what it says, this is normal.

[jamesn123]

@Ribose 

I've escalated your post to Sky, look out for a message on the forum

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ribose  an invite to chat.

[Ribose]

The chat has disappeared any chance to reopen it?