Sky Fibre intermittent drop outs

[Brajan]

Ever since having fibre installed a month ago, whole internet drops out on every device for 5-10 seconds more than 20 times a day. I've tried different cables, a third party router, different plugs, resets, and nothing has helped. Called sky several times and say they saw an issue. Passed me onto the network team, then got sent a text saying issue was fixed. It hasn't. New calls are not helping, they now have an engineer to move my router to a different part of the house, I don't expect it will help. If anyone has had this issue please help. It has been an awful experience

[Gemimabs]

We are having very similar issues all evening. All lights on hub and router are as they should be, the Sky Broadband checker says everything's working fine but we've had hardly any internet since about 5.30 this afternoon. We've reset the router and the hub, it comes back for a few seconds and then goes again. Yet Sky says no reported issues. Well, judging by the number of posts on this community tonight, it's a Sky issue not a local user issue. 
Come on Sky... sort it out. We pay a fortune for your services so please get something done about it.