Sky Broadband

[LucyWarburton]

Hi I have just recently purchased a house, I booked for a sky engineer to come out this Friday. I need to know if this is still going ahead and what time they will be arriving. 

[caesarome]

@LucyWarburton 

As we are customers here we any give you a time I'm afraid so what shows here:

https://www.sky.com/ordertracking

If this is for a fibre instaltion then it will be either Openreach or Ciry Fibre that will do this work.

[LucyWarburton]

Hi I'm in the middle of finding out if open reach are going to do the work or not but had an appointment booked for this Friday. Can't they still put the basic broadband in and then follow up with the fibre once open reach have done the  work? 

[caesarome]

Does anything show on the link for you ?

In my experience Openreach sent me a few emails about the appointment when I had fibre installed.

[Me134]

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@LucyWarburton wrote:

Hi I'm in the middle of finding out if open reach are going to do the work or not but had an appointment booked for this Friday. Can't they still put the basic broadband in and then follow up with the fibre once open reach have done the  work? 

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No, it costs them money regardless of who does it so they're not going to do it twice.

[TimmyBGood]

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@LucyWarburton wrote:

Can't they still put the basic broadband in and then follow up with the fibre once open reach have done the  work? 

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A few forum posts have suggested that this might happen in very rare cases where FTTP installation has been repeatedly delayed.