Sky Broadband

[Joao+Paulo]

On Monday the 26th for most of the day no broadband, also no tv as I have Sky Glass.

On Tuesday the 27th again for most of the day no broadband, also no tv as I have Sky Glass.

Today Wednesday the 28th at 05:00am no internet and no tv.

Can I kindly ask that Sky engineers solve this problem urgently with OpenSpace technician ASAP please, also us as Sky customers need a better service and a refund.

[Daniel0210]

@Joao+Paulo 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

For a ‘no broadband’ issue, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.