Sky Box Not Connecting to Router

[Ozzy81]

I've reset my router and sky box and still can't connect the box to the router. Followed the process and no luck. 
I've read I should have a network reset in my settings but I don't have that option

[Greenfingers001]

Hi there @Ozzy81 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ozzy81]

Hi @Greenfingers001 

So the sky expert sorted it out for me yesterday and has been working fine all day but it's happened again and I can't connect the router and box.

can you refer me again to a sky expert so I can get this sorted. 

thanks