Hi, has anyone experienced similar issues with Sky 900 Mbps Wi-Fi?
I have several smartphones and two tablets connected to Wi-Fi. Initially, the connection was not great, and I frequently had to disconnect and reconnect to Wi-Fi manually. I therefore upgraded to WiFi Max, and I now have three extender pods to improve the Wi-Fi coverage throughout my house.
However, the strange thing is that my devices, particularly my smartphone, still struggle with the Wi-Fi connection. More specifically, my phone will show that it is connected to Wi-Fi, but there is actually no internet connection. I cannot open webpages or use apps such as YouTube or Netflix. I have to turn Wi-Fi off on my phone and then turn it back on to restore the connection.
This does not seem right. To identify whether the extender pods were causing the problem, I unplugged all three pods and connected my devices directly to the Sky router. However, over the past few weeks, the same issue has continued even without the extender pods.
The problem occurs intermittently. For example, I might leave my phone locked for 10–20 minutes. When I unlock it, the phone still shows that it is connected to Wi-Fi, but the internet connection has actually stopped working. Again, switching Wi-Fi off and back on immediately restores the connection.
I initially suspected that this might be caused by the settings on my smartphone. However, I have not changed any relevant settings, and I never experienced this problem with my previous ISP. More importantly, several other smartphones in the house experience exactly the same issue, so it is very unlikely to be a problem with one particular device.
I have also noticed another potentially related issue with Wi-Fi Calling. Occasionally, my mobile phone does not ring when somebody calls me. Instead, I later receive a text message notifying me that I have missed a call. My partner has also told me that sometimes they cannot get through to my phone.
I eventually discovered that disabling Wi-Fi Calling appears to resolve this problem. However, this is obviously not an acceptable solution. I have been using Wi-Fi Calling for at least five or six years without any problems with my previous ISP, so there appears to be something wrong with the Sky Wi-Fi connection.
When I log in to the Sky router, there are only limited settings available for me to change, as many functions appear to be automatically managed.
My suspicion is that either there is some type of power-saving or sleep function in the background that is intermittently disconnecting devices; or there is some form of periodic connection/service check that is unintentionally interrupting the network connection. (trust me on this, I learned my lesson from Virgin Media.)
I have also tested the connection using an Ethernet cable, and I have occasionally noticed brief interruptions there as well. For example, a streaming video will suddenly stop buffering or playing and then resume after a few seconds. This makes me think that the problem may not be limited to Wi-Fi itself.
Has anyone experienced the same problem with Sky Broadband/WiFi Max, particularly where devices remain shown as connected but temporarily lose internet access?
Could Sky please advise what might be causing this and provide a suitable solution? I do not think repeatedly turning Wi-Fi off and back on, or disabling Wi-Fi Calling, should be necessary to maintain a reliable connection. Thank you.
