Discussion topic: Siro disconnecting with third party router
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Message posted on 10 Jul 2024 11:29 PM
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Siro disconnecting with third party router
Having issues with my Sky Siro gigabit connection. I've been using a Google Nest mesh setup connected directly to the ONT for over a year with no issues. The trouble started a couple of months ago - the whole connection would drop completely, several times a day at random. It would come back within a minute, but it's not good enough when working from home or watching Sky Glass.
As an experiment, I tried reconnecting the original Sky-supplied router and the problem disappeared. Disconnected maybe twice in a week.
Faulty Google Nest system, right? Maybe not - I've replaced the setup with an Eero Pro 6 mesh and the problem has reappeared - disconnected a dozen times in two days. What are Sky doing to the line that's screwing up third party devices? I should be able to use my own equipment on my side of the ONT, as many people are.
Has anyone had a similar issue, or can suggest a solution? It's very difficult to get the issue across to online support.
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