Significant drop in speed

[ScottishRay82]

Over the last week my broadband speed has dropped from 24 down to just 2. This is causing a major issue for me as I work from home. I have tried checking all the connections from my wall socket to my router and tried resetting my router multiple times. Im not sure what else I can try. 

[JimM1]

@ScottishRay82 You can run the diagnostic check as linked below, especially if you have a bad line!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).