Signal

[Signal2]

My internet connection keeps going down, it happened about twice a week through November but now keeps saying not connected about 1 a day, and at different times. I have done all other checks, it impacts phone WiFi signal too. As it's random and lasts different amounts of time it's hard to get in touch with you while happening. Can someone help

[caesarome]

@Signal2 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can loook into this for you..