Signal keeps dropping out.

[SShields65]

My signal keeps dropping out. I've done all the line checks, it keeps saying it's fine (although the check can't run unless the WiFi is on, so that is absolutely useless). I work from home and need my signal to run constantly (as much as is humanly possible). It's all been fine up until this last week, when it randomly drops out. I've tried calling, got and automated message saying check the line, they'll send a link, and then they cut off the call. How do I get this fixed?

[Daniel0210]

@SShields65 
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

[SShields65]

Thanks, but I have done all the checks and called the number given to me by the email reply to my report of an issue. 

[Daniel0210]

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@SShields65 wrote:

Thanks, but I have done all the checks and called the number given to me by the email reply to my report of an issue. 

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@SShields65 

I'm not sure from that if you spoke to Sky or not so…

To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.