Shocking Service

[NewBroadbandCust]

Has anyone else come across this issue? 

Ordered wifi to be fitted into a new property for a specific day. Sky took my money, and three days later, decided that they couldn't make that date. Sent me an email to see the new date... no details. Went to complaints, no way of complaining. The website is absolutely shocking. Full of gunk, link after link after link to come to nothing. Theyre happy to take your money, but thereafter, they can do what they want and become accountable to no one. When I booked the broadband the 'customer service' did nothing but hassle me for 45 minutes trying to sell me every Sky product there was available, to the point where I got angry and told them all I wanted was broadband installed on a specific date. That took over and hour.... after declining SkyGlass, a more expensive broadband package, Sky landline, Sky Mobile, Sky Sports, Sky TV and any other associated products, including Netflix.

Greedy and shambolic. 

[GD1]

@NewBroadbandCust  At the very bottom of the website there is a link to complain

[Daniel0210]

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@NewBroadbandCust wrote:

Ordered wifi to be fitted into a new property for a specific day. 

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@NewBroadbandCust 

That's very difficult to arrange due to a number of factors including the availability of the appropriate engineer in your area depending on what you've ordered.

[TimmyBGood]

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@NewBroadbandCust wrote:

Ordered wifi to be fitted into a new property for a specific day.

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Perhaps worth noting that ISPs such as Sky (and BT and EE and Vodaphone and TalkTalk) do not ' fit Wifi'.  Typically they order a wholesale broadband service from Openreach on behalf of the customer, and it's Openreach (the monopoly infrastructure provider) which carries out the required work on their own timescale: while ISPs can request  'a specific day' there's no way they can hold Openreach to this.  ISP personnel are not simply permitted to access Openreach poles and ducts: in some cases they do carry out second stage installation of FTTP from the Openreach Customer Service Point to the ONT