Shield settings problem

[Fagan123]

Why can't I change the settings on my sky broadband shield?  When I try to sign in it 

keeps coming up sorry there is a problem. Please try again.

[Highlinder]

Are you trying this via a web browser on a PC or is this via a mobile device?

[Fagan123]

Trying to login using iPad.

[Highlinder]

Do you have another device that you can try to see if it works via that?

[Fagan123]

Just tried logging in using iPhone, same result. We're sorry-there has been a problem. Please try again.

I'm a new customer to Sky broadband, beginning to think I should have stayed with BT. Never had any problems with them. 

[Highlinder]

How long have you been activated on Sky?

[Fagan123]

About a month.

[Highlinder]

Might be quicker giving Sky a call so that they can reset your broadband shield settings.

[Fagan123]

Thanks for the help. Where do I find the tel. number?

[Highlinder]

Just dial 150 from your landline. You will be asked if the call is about Sky mobile say " No ", you will be asked the nature of the call say " Technical ", you might be asked for a mobile number give this, but DO NOT hang up, you also might be asked if you wish to hang up say " No ".

[Fagan123]

Will give it a try tomorrow. Thanks again for your help with this problem.

[Fagan123]

Tried phoning Sky regarding my problem changing Sky shield settings. A message saying contact is not possible due to maintenance issues is all I could get. Still cannot sign in to Shield settings, cannot contact by phone. Really don't know where To go with this now.

Is this really the best this company can do for their customers?

[markmcg]

I am having the same problems,

did you manage to find a resolution?

[2937]

Can't login tech error. Getting bombarded by Virgin. Tried iPad PC PHONE. Pretty crap. Might be easier going to Virgin then getting the DONT leave SKY and getting bombared by calls from them.

[fed+up+with+sky66]

I can't login to Sky Shield either. And they have billed me £53 for phoning them!!!!!