Setting up sky max hub on activation day

[jo86]

Hoping someone can help - just changed across to sky bb this morning, from BT. Plugged everything in as instructed and the hub has sat with a red light for about an hour now. Does it take time to set up or could there be something else wrong ? I'm FTTP, if that makes any difference. Thanks

[Addie15]

Hi there, @jo86. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.