Setting up - no DSL

[LD1996]

 

 

We received the sky broadband router, coming from Virgin media (+before that, BT), but our open reach box doesn't contain a space for a DSL cable, only an Ethernet. 

[JimM1]

@LD1996 What did you order from sky as a package, are you expecting to connect back to a DSL fttc connection on a OR Master socket? Pictures take time to clear for viewing.

You sure have a fibre ont so only RJ45 lan connection on it to the Lan4 of the sky hub, take it you have a power adapter for the ONT as it is missing in your picture!

[cookiemonsteruk]

@LD1996 

That looks like an ont the yellow ethernet plugs into lan port 4 on your sky hub.  No dsl cable required

[peter-marlow+1966]

That looks  like  optical network terminal box like this one 

 which  is for fftp broadband like I  have here and it looks like  in the photo  you have posted that you  don't  have  a  power lead, do you have one of these  outside of your  house 

[LD1996]

That looks very similar! 

however nothing happens when I plug in the Ethernet cable to the router

[LD1996]

Hi

This is the first thing we tried, as it's in the instructions, but receiving error messages with instructions to simplify the connection and a  "let's try to connect", which then doesn't work. 

Appreciate the help 🙂

[JimM1]

@LD1996 On the white ONT box that you have picture network connected, what LED's ar lit on it when tou look on the front off it?

[jamesn123 · Accepted solution]

@LD1996 

It doesnt look like your ONT has a power cable connected to it. Was this just for the photo or does it not have one?

[LD1996]

This helped, you're right it wasn't plugged in, managed to find a cable for an old charger and it worked after that. 

thanks!