Set up sky streaming and it keeps freezing and losing sound

[EmmaSutton1]

We have activated sky stream today. We have the best broadband sky have (they tell me) and we are watching a film that keeps freezing g it losing sound

[Chrisee]

@Most likely issue is the Stream puck is getting insufficent signal from the hub. You can check the WiFi signal  in the Network settings. Its a false assumption that having fast internet connection at the hub means you will have fast wifi through out your home. A lot depends on the layout and type of construction of your home.

Check that you haven't got the puck in a place which blocks the WiFi make sure both are out in the open on a surface. A lot of people tuck the pucks behing wall mounted TVs which honestly is very bad idea. If yiu can't sort it you are going to need to get a booster or similar.