Set up issues

[Sall1e]

Hi. We've moved house and just set up an account with Sky broadband. I've had a text to notify that it's set up but there seems to be connection issues. The red light is showing and WiFi won't connect. 
I've gone through all the help steps and reset etc etc but it's still not working. Any advice appreciated! Our set up is directly into the phone line (purple into the sky box and white into phone line) thanks!

[Tom-W19]

Hi @Sall1e 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.