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This discussion topic has been answered Discussion topic: Service outage

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This message was authored by: Niks-

Service outage

Is anyone having issues with their broadband around WA1 area in Warrington?


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This message was authored by: caesarome Answer

Re: Service outage

Posted by a Superuser, not a Sky employee. Find out more

@Niks- 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: caesarome Answer

Re: Service outage

Posted by a Superuser, not a Sky employee. Find out more

@Niks- 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

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This message was authored by: Niks-

Re: Service outage

Thank you for your help. 

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