Service keeps glitching

[DaveAB]

We recently joined Sky and ever since then we are having issues with our TV gllitching every 30 - 60 seconds. It cuts out and you miss a word or two, which is very annoying. I've also noticed that my social apps take a few seconds to load comments and some page take a while to load. We are supposed to be on super fast 300Mbps and most of the speed tests are okay but it keeps doing this. My laptop plays up too. When we switched from BT we moved from openreach to city fibre so I'm not sure if it's got something to do with this. Has anyone else had any problems? We are based in Aberdeen. Thanks.

[GD1]

@DaveAB  You may be on 300mbps hpwver what is the speed reaching your TV and is this Sky Glass or Sky Stream?  If it is open the netflix app on these particular devices, go to Get Help, run connection test, what speed is being reported here?