Samsung tv won’t connect

[Shazmed]

Hello. 
we recently moved to sky and not thrilled with the wifi at the moment 

we managed to connect all our devices no problem with the exception of our Samsung tv in the bedroom. The Samsung downstairs isn't a problem. 

we have tried a full factory reset in the tv, numerous resets of the router, entering the ip settings manually. Nothing is working. It just won't accept the Wi-Fi password. It does connect with the WPS button being pressed but that's quite annoying having to go downstairs every time we want to use the to upstairs, it also isn't as reliable as it loses connection, and it loses connection every time the to is switched off. So this is a daily thing. Please can someone help. It's driving me mad. We cannot utilise the to without WIfi. 
assistance greatly appreciated. 
the to is around 2 years old. 

[GD1]

@Shazmed  Your post has been moved from the Stream forum as this isn't a Sky stream puck issue.

Have you tried going into the Samsungs TV menus and resetting the network?

[Shazmed]

Yes still same 

[Exiled-in-HH]

Have you considered powerline networking?

[ABMCR]

I have had this exact same problem. Did everything you mentioned and still haven't resolved the issue as I basically gave up in the end. Did you manage to resolve it???

[Shazmed]

No we still haven't sorted it !! Sky basically said we could leave and go with different company I was with virgin before for 21 years never an issue 

[ABMCR]

Thanks for reply. I had no problem with bt connecting to the tvs upstairs. I gave up for a couple of weeks and decided to try again today as I have two redundant tvs now. Even considered buying 2 more  pucks so I tried putting one of the sky pucks we have into a tv upstairs but even that wouldn't work. It's so frustrating. Considering trying to get out of contract as you have done.

[Shazmed]

Sky said there old hub was fine and would flik between 2 and 3 but this new hub will only do 2 or 3 !!  And hey are working on teething problems I told them I'm not the only one cleary!! They agreed said nothing more they could offer 

[ABMCR]

Thanks for reply. What a pain. Think ill give them a ring. Cheers.

[JordS10]

Hi,

im having the exact same issue! Did anyone get a solution? It's driving me crazy!

[ABMCR]

I don't think so as far as I'm aware. I just gave up in the end.

[Only-A-Name]

Any fix yet new Samsung S90D tv and due a sky fibre upgrade however concerned about router compatibility.

sky vip user for over 10 years and current sky q hub ER110 appears incompatible has anyone got a sky router to work with Samsung similar TV?

[Shazmed]

I have one Samsung works one doesn't sky arnt bothered said I can leave go some where else ! One tv works on wap2 but one works on wap3 the new router is not capable of flicking itself to allow both to work my old Alexa doesn't work either but new one does !! 

[ABMCR]

I gave up and bought firesticks for upstairs tv to be honest. Recently had to change the security setting in router to get on works vpn and the lady I spoke to said that might also solve upstairs tv problem but I haven't tried them yet tbh. Sorry can't help