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Discussion topic: Samsung tv won’t connect

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This message was authored by Shazmed This message was authored by: Shazmed

Samsung tv won’t connect

Hello. 
we recently moved to sky and not thrilled with the wifi at the moment 

we managed to connect all our devices no problem with the exception of our Samsung tv in the bedroom. The Samsung downstairs isn't a problem. 

we have tried a full factory reset in the tv, numerous resets of the router, entering the ip settings manually. Nothing is working. It just won't accept the Wi-Fi password. It does connect with the WPS button being pressed but that's quite annoying having to go downstairs every time we want to use the to upstairs, it also isn't as reliable as it loses connection, and it loses connection every time the to is switched off. So this is a daily thing. Please can someone help. It's driving me mad. We cannot utilise the to without WIfi. 
assistance greatly appreciated. 
the to is around 2 years old. 

 
 
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This message was authored by GD1 This message was authored by: GD1

Re: Samsung tv won’t connect

Posted by a Superuser, not a Sky employee. Find out more

@Shazmed  Your post has been moved from the Stream forum as this isn't a Sky stream puck issue.

 

Have you tried going into the Samsungs TV menus and resetting the network?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Shazmed
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This message was authored by Shazmed This message was authored by: Shazmed

Re: Samsung tv won’t connect

Yes still same 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Samsung tv won’t connect

Have you considered powerline networking?

Exiled in HH
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