@Andrea4321 No here can unblock anything for you.
Have you accessed your Sky Shield and changed the settings here? https://www.sky.com/help/home/broadband/security-and-protection/sky-broadband-shield/articles/sky-br...
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
