STILL NO BROADBAND CONNECTION

[MG249]

I moved on the 15Th November. 
I organised the change over of sky TV and Broadband. I have had nothing but issues. 
BT have been out 3 times and have failed to connect me, the last engineer stated it had 2 wires in the main box that needed to be connected.

i have been on the phone soooo many times to sky and the odd thing is even though I have had text messages and emails from sky they keep saying there is "No Record" 

I have a text stating and an email stating that I will be connected this Thursday 12th between 8am-1pm I've literally just got off the phone to sky who have said there is no record of this !! What is going on??? 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147