SR213 Hub Ethernet Issues

[Swampy_B]

Model: SR123 Hub6 v1

Installed: July26

Issues Started: July26

Joined Sky from Virgin, no previous issues, super speedy connection, move was to save money.

Setup:

2x Cat6 structured cables from router to office

• 1 to MS Dock
• 1 to New Max Pod

Issue:

Ethernet Speed Tests limited to 250Mbps, never goes above.

Wi-Fi Speed Tests > 700Mbps

Tests:

Cabling

• Swapped structured runs = 250Mbps
• used single Cat6 from router to dock = 250Mbps
• Plugged dock into Max Pod = 350Mbps

Hardware

• New Dock tested = 250Mbps
• New Router = 250Mbps

Visits

• 2 Sky Engineers

Any ideas?

[Me134]

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@Swampy_B wrote:

Model: SR123 Hub6 v1

Installed: July26

Issues Started: July26

Joined Sky from Virgin, no previous issues, super speedy connection, move was to save money.

Setup:

2x Cat6 structured cables from router to office

• 1 to MS Dock
• 1 to New Max Pod

Issue:

Ethernet Speed Tests limited to 250Mbps, never goes above.

Wi-Fi Speed Tests > 700Mbps

Tests:

Cabling

• Swapped structured runs = 250Mbps
• used single Cat6 from router to dock = 250Mbps
• Plugged dock into Max Pod = 350Mbps

Hardware

• New Dock tested = 250Mbps
• New Router = 250Mbps

Visits

• 2 Sky Engineers

Any ideas?

---

Which make and model of a Microsoft Dock are you using?

You say ethernet speed tests are limited to 250Mbps, is that via an ethernet device connected directly to the hub?

What speed does the MySky app report to the hub over the past few days?

[Swampy_B]

It's a Microsoft Surface Dock.

Ethernet connection from Dock to Hub

Speeds into property are >700mbps consistently.

its just Ethernet which appears to be struggling with throughput. 

[Me134]

---

@Swampy_B wrote:

It's a Microsoft Surface Dock.

Ethernet connection from Dock to Hub

Speeds into property are >700mbps consistently.

its just Ethernet which appears to be struggling with throughput. 

---

Given your testing with the cables and wifi, the issue appears to be the dock, no idea why VM would have been different though.

If you have one, test the tablet itself with a USB-C to Gigabit Ethernet adapter plugged directly into the router. If that's fine then it's down to the dock, there's a link to the Surface internet diagnostic tools in the following thread if you haven't tried them yet.

https://learn.microsoft.com/en-us/answers/questions/2297516/surface-dock-ethernet-speed