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Discussion topic: SKY31HDV
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This message was authored by: GeminiHDV
Message posted on 28 May 2026 07:52 AM
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SKY31HDV
Connected, but not Internet. Orange light displayed. It says there is no problems with the Internet or connection, so will possibly be the WiFi itself.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 28 May 2026 08:10 AM
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Re: SKY31HDV
@GeminiHDV the orange light indicates your hub has lost its broadband connection the WiFi in your home is still working the two are separate, the online service chacker in the My Sky app run overca. Mobile connection can providecsupport including booking an dnginerr should one be required once it picks up the lost connection which takes up to an hour. Otherwise call Sky but they will ta ke you through the same steps.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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