SKY Q box keeps losing Network Connection

[KelvinOlds]

My Sky Q box is constantly losing Broadband connection. It could not see my router via WIFI even though its in same room. Therefore I have tried connecting it with Ethernet from a Whole Hub access point. All other devices work fine and dont have this problem staying connected. I have tried factory resetting the Sky Q box but no luck. I believe there is a network card issue with the Sky Q box. What is next steps

[SuperMatt]

Hello, @KelvinOlds. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141