Rubbish connection

[Ziggy6]

My internet keeps dropping .. absolute nightmare when you are using Alexa for an alarm to get up for work and it doesn’t work. Also when on my iPad it buffers .. even sky Qbox mucks up… needs sorted or I’m leaving sky after being a customer for over 20 years!!!!! A frustrated customer

[caesarome]

@Ziggy6 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.