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Discussion topic: Royal mail lost my parcel

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Avatar for Osh3r
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This message was authored by: Osh3r

Message posted on ‎25 Jul 2026 04:10 PM

Royal mail lost my parcel

My hub got delivered to the wrong house and royal mail said they can't help and I need to contact sky to order a replacement hub, my service is already live, but we can't use it without a hub. We don't want to pay for something we're not using.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Jul 2026 04:19 PM

Re: Royal mail lost my parcel

Posted by a Superuser, not a Sky employee. Find out more

@Osh3r 

If you haven't done it yet you need to report it to Sky but they are likely to open an investigation with Royal Mail before dispatching a replacement hub. After the service is up and running contact Sky and request a credit be placed on your account.


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎25 Jul 2026 04:33 PM

Re: Royal mail lost my parcel

Posted by a Superuser, not a Sky employee. Find out more

@Osh3r 

If Royal mail have admitted it is lost then you are halfway there so do contact Sky about this as hopefully they will dispatch you a replacement one.

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