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Discussion topic: Router won’t connect to Sky box and Extender?

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Megan104
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Router won’t connect to Sky box and Extender?

‎16 Dec 2024 09:21 PM

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On mysky app said all day that there are errors for broadband, connection to hub and WiFi. I followed the instructions but it doesn't help. My tv and mobiles are connecting to the WiFi router and working fine but my 2 x sky boxes and Sky extender upstairs won't connect to router and sky won't work properly without the internet.  I've reset everything many times, even moved the sky extender in the same room but still won't connect. Plus re-wired things and moved other electronics away. Nothings making a difference. Any thoughts please? 

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Chrisee
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Re: Router won’t connect to Sky box and Extender?

‎17 Dec 2024 07:59 AM

Posted by a Superuser, not a Sky employee. Find out more

@Megan104 what colour Sky hub do you have?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Megan104
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Re: Router won’t connect to Sky box and Extender?

‎17 Dec 2024 08:19 PM

Black hub and white extender. Thanks 

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