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Discussion topic: Router signal gone
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This message was authored by: Bkav
Message posted on 27 Aug 2025 10:34 PM
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Router signal gone
The PON light is RED on the box on the wall meaning there is something wrong with the connection. This happened out the blue.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 27 Aug 2025 10:51 PM
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Re: Router signal gone
You will need to report this to Sky so contact options including a overnight chat service can be found here towards the bottom of the page:
https://www.sky.com/help/page/broadband-digital-hub
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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