Discussion topic: Router red light need to contact sky

This message was authored by: Lin-F · ‎02 Jul 2026

My broadband has been down for several hours. Initially got message saying issues in area, and a green flashing light on router. Followed all online stuff and vis BOT. Now got red light and no help at all from sky. How can I actually call them? / mend this? Done everything they said, but their message now says their tests aren't working!!!

This message was authored by: GD1 · ‎02 Jul 2026

@Lin-F First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎02 Jul 2026

@Lin-F wrote:
How can I actually call them?

@Lin-F

The quickest way is by dialling 150 free from your Sky Talk landline if that's still working.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

Discussion topic: Router red light need to contact sky

Router red light need to contact sky

All Replies

Re: Router red light need to contact sky

Re: Router red light need to contact sky

Was this discussion not helpful?

Search Sky Community

Start a new discussion