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Discussion topic: Router packed up

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This message was authored by: Titan1001

Message posted on ‎22 Oct 2026 09:22 PM

Router packed up

How do you contact Sky after 9pm when your router has packed up and you need to report it!

 

I have been through all the reporting procedures but there is no option to just say my router is not working and there is no power light on!

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎22 Oct 2026 09:38 PM

Re: Router packed up

Posted by a Superuser, not a Sky employee. Find out more

@Titan1001 

Try the chat service at the bottom of this page:

 

https://www.sky.com/help/page/broadband- digital-hub

 

(The gap needs removing as I can't get the link posted other than doing this).

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This message was authored by: Titan1001

Message posted on ‎22 Oct 2026 09:52 PM

Re: Router packed up

Thank you. 

I have already tried this option but have now discovered the problem. 

My bloody kitten has chewed the power cable!!

 

New one on order but thanks for your comment. 

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