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Discussion topic: Router not working
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This message was authored by: Sammyread
Message posted on 03 Jul 2026 05:33 PM
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Router not working
Our router is not receiving power at all
the plug socket works
Can you send a new power cable as we have no internet and we both work from home
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This message was authored by: GD1
Posted by a Superuser, not a Sky employee.
Find out more
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 03 Jul 2026 05:35 PM
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Re: Router not working
@Sammyread No one can send you anything as o one here knows who you are from a community login, you'll need to call Sky and they will replace the hub, they don't carry spares.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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