@Ellaine5986 wrote:
Electric went off in early hours due to storm, flicked switch on fuse box and all power came back on but router is not working. There is only a flashing red 'power' light. No issues in area and have followed instructions to reboot/reset numerous times with no success. Option is to book an engineer with the earliest date available in 9 days which is not an acceptable time to have no WiFi. The router has clearly been damaged in the storm, and a new router is required.
If you have FTTP and an ONT box attached to the wall internally have you tried turning that off for 5 minutes as well? Turn the router off first and wait until the ONT (hopefully) has 3 green lights on before rebooting the router.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
