Router not working

[Emmap87]

The orange light for "voice" keeps coming on which stops the internet working. This happens once every few weeks and is generally sorted by restarting the router. This has happened again but is not changing. Please can you offer advice?

[Mr+Flibbles+86]

Hi there @Emmap87 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.