Router not staying connected

[BLParsons]

Ever since being first connected with Sky we have had connection issues, almost every day the router is not connected to the internet and the orange lights are flashing. I previously requested an engineer but had to cancel as the reconnected and I know they will charge me for the call out if it's working. Has anyone else had this issue? I don't know how to resolve it

[cookiemonsteruk]

@BLParsons 

Could you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[BLParsons]

 

[cookiemonsteruk]

@BLParsons 

Could you click on show statistics at the bottom of that page

[Daniel0210]

@BLParsons 

Your image contained the MAC address and SSID number. Feel free to block out info like that and re-send. 

[BLParsons]

 

[cookiemonsteruk]

@BLParsons 

You line attenuations do suggest you should get 70-80 Mbps. Your noise margins are off the scale and definately show a line fault

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

To book an engineer

[cookiemonsteruk]

@BLParsons 

The same applies to you upstream stats as well

[cookiemonsteruk]

@BLParsons 

PS any issues get back to us and we can escalate

[stowyian]

yes I am getting the same issue every week!! I have just had BT out to replace the router and had 6 new discs added to the house which gurantees no wifi failure. however I am still getting my mini box saying it can't connect to Sky Q box..