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Discussion topic: Router not delivered

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This message was authored by: Arron8698

Router not delivered

Hi, was wondering if anyone can help. I switched to Sky from BT and my activation happened a week ago today, however my router never got delivered and still hasn't been rectified. After not having WiFi for a week, I need to get it up and running. Can I go to the shop and buy a router to get me through until I receive the one from sky?

 

purchased sky gigafast, have the open reach ONT under the stairs also. 

thank you in advance for any suggestions.

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This message was authored by: jamesn123

Re: Router not delivered

Posted by a Superuser, not a Sky employee. Find out more

Hi @Arron8698 

What exactly have Sky said is the issue? A hub delivery is usually pretty instant and happens a few days before activation. Has your service actually been activated or is it delayed?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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