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Discussion topic: Router keeps dropping network and restarting

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This message was authored by: Brotron

Router keeps dropping network and restarting

My router keeps dropping network and then restarting. It's been happening for about a week now. Tried unplugging everything and reconnecting it, but that doesn't resolve the issue. Incredibly frustrating because I work from home and rely on a steady connection. Anyone experiencing similar issues that knows how to resolve? I've used the sky page to test network and connection but it says everything is fine when it's dropping anywhere between 5 and 20 times a day.

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This message was authored by: Chrisee

Re: Router keeps dropping network and restarting

Posted by a Superuser, not a Sky employee. Find out more

@Brotron if the hub is rebooting on its own it is either faulty or has a dodgy mains connection. If that applies call Sky to get it swapped out. 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Brotron

Re: Router keeps dropping network and restarting

Thank you for reaching out @Chrisee.

 

I'll contact Sky to get a new one sent out and see if that resolves the problem. Thanks 💪

This message was authored by: JimM1

Re: Router keeps dropping network and restarting

@Brotron Had an OP posted yesterday, turned out to be he had a bad mains socket, and it was causing all of the issues!

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