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Discussion topic: Router keeps dropping connection

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Unhappy45
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This message was authored by Unhappy45 This message was authored by: Unhappy45

Router keeps dropping connection

‎26 Apr 2024 07:23 AM

My router keeps dropping connection to the internet and Wi-Fi is lagging. It has been happen very frequently and is now getting ridiculous 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Router keeps dropping connection

‎26 Apr 2024 07:31 AM

Posted by a Superuser, not a Sky employee. Find out more

@Unhappy45 run the full connection test in the My Sky app while the connection is up - ignore the initial screen which tells you the frsults of an automatic test. Thst will show your connection speed and if it finds a fault it can offer to book an engineer to check your line. If it doesnt help post your Sky hub's stats and forum members can hopefully help see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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