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Discussion topic: Router keeps dropping connection to internet

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This message was authored by Jchill42 This message was authored by: Jchill42

Router keeps dropping connection to internet

Happens every 10minutes or so. Checker says no issues in area and everything is working fine

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Router keeps dropping connection to internet

Posted by a Superuser, not a Sky employee. Find out more

@Jchill42  Do the lights on the router change when this happens?



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Jchill42
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This message was authored by Jchill42 This message was authored by: Jchill42

Re: Router keeps dropping connection to internet

The middle light goes orange

This message was authored by Caroline91 This message was authored by: Caroline91

Re: Router keeps dropping connection to internet

I'm getting the exact same problem. It's impossible to do team meetings when it keeps disconnecting. I'm really considering another WiFi provider after this as really not happy and it's getting worst!

This message was authored by Highlinder This message was authored by: Highlinder

Re: Router keeps dropping connection to internet

Posted by a Superuser, not a Sky employee. Find out more

@Jchill42  Are you testing the broadband while it is down and not when it is just up?



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Jchill42
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This message was authored by Jchill42 This message was authored by: Jchill42

Re: Router keeps dropping connection to internet

As soon as I run a test it's back up, but constantly disconnecting from work teams meetings etc

This message was authored by Highlinder This message was authored by: Highlinder

Re: Router keeps dropping connection to internet

Posted by a Superuser, not a Sky employee. Find out more

@Jchill42  If it is still dropping complete the test by click on broadband in the service checker window to get that updated test.



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