Router has stopped working

[Hayley123643]

Our router has gone off, there are no lights and we can't connect anything to the internet 

[caesarome]

@Hayley123643 

If the power light isn't lit either than try unplugging it for a few minutes before plugging it back in and wait a further few minutes to see if it will then load up. 

[Hayley123643]

We’ve tried that a few times and no lights 

[caesarome]

@Hayley123643 

All you can do now is to call Sky to speak to them about this:

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.