I'm the same. Woke up Xmas eve 2024, all green lights on router but no broadband. On 26th spoke to Sky technical team in Bulgaria for 2 hrs, went through endless resets. Nothing worked. They confirmed on 27th Dec that an openreach engineer has been booked for 28th Dec, on an 8am-1pm slot. No-one turned up. Called 8 times and was told he'll be with you, he's on his way, he's running late, he'll call you shortly to confirm when he'll be there. Then was told a garbled tale that Openreach are going to rebook possibly for 1st Jan, couldn't tell me anything else. Couldn't transfer me to a manager or provide any explanation. Called other UK SSkyteams, cancellations, customer experience teams who said they can't help and I need to speak to the technical team, who can't explain what's going on!!?? At a complete loss. I work from home and am back in on Monday and don't know what to do. Am absolutely fuming. I am going to cancel my contract but who do I go with and what do I do in the meantime? Any advice would be great.
