23 May 2023 05:40 PM
I currently have Sky Q, router, booster and Sky Superfast Broadband. This Friday 26 May, we are upgrading to Sky Stream and Sky Ultrafast Broadband. We have been sent in the post the new Sky 'puck' (plus a cable) plus a second one as we have multi-room.
We haven't yet received a new router or booster. Will new ones arrive before Friday or does the new setup operate using the existing router and booster? Just don't want the Openreach guy turning up and some of the equipment is missing. Thanks.
23 May 2023 07:45 PM
Posted by a Superuser, not a Sky employee. Find out more@Chatty64 if you have the Sky hub pictured on the right on this page https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
you have the correct type and you just need the so called conversion kit which is an ethernet cable. If your current hub is one of the other ones call Sky.
23 May 2023 07:52 PM
Thanks Chrisee. We do have the router in the photo and the cable/conversion kit has been delivered so it looks like we're good to go. Thanks for your help 👍
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion