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Discussion topic: Router failure

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Avatar for Roittie4007
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This message was authored by: Roittie4007

Message posted on ‎17 Sep 2026 07:37 AM

Router failure

Im getting no connection to router or Internet, I have switched of and disconnected but still no connection
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎17 Sep 2026 07:42 AM

Re: Router failure

Posted by a Superuser, not a Sky employee. Find out more

@Roittie4007 check the lights on the hub and use this guide https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Sam532
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This message was authored by: Sam532

Message posted on ‎17 Sep 2026 07:52 AM

Re: Router failure

I've tried that all the lights are on. I've checked my speeds etc on app all connected no problem when I try to connect to it says problem with broadband 

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