Router connection keeps dropping

[CATKIN81]

My router has dropped connection several times recently - there are no known issues with connectivity in the area so problem seems to be the router itself. Connection comes back within a few minutes when I then manually restart the router but it is very inconvenient, especially when working from home. Could my router have an issue and, if so, is it fairly easy to order a replacement?

[arcadeavenger]

Hi @CATKIN81, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

[CATKIN81]

I did not receive any invitation to a private chat so have not had chance to discuss this further. My router again dropped connection suddenly yesterday afternoon, and had to be rebooted again to get the internet conectivity back therefore this is still an issue for me that I would like to get resolved.

[CATKIN81]

@arcadeavenger I have not had a private chat information and issue still exists. Thank you in advance for further assistance/replies

[arcadeavenger]

Hi @CATKIN81, I can see that we have received a message from you in the chat now. We will reply as soon as we can 😊 Thanks, Becca.

[Kliggy]

My Broadband keeps dropping out all the time I lose my TV , smart speaker,ever since

you changed my copper line for fibre line

you have already changed the router this has been going on for months if you  cannot

fix

[arcadeavenger]

Hi @Kliggy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.