Router connected but no internet

[fionajfleming]

Router is connected but no phone or internet

[Smithy1972]

@fionajfleming   I'm having the exact same issue, did you manage to get anywhere with Sky?

[Highlinder]

@fionajfleming Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

@Smithy1972  I  posted in your own thread.

[Dawn2024]

Internet keeps dropping out every few minutes here in keighley West yorkshire

[Highlinder]

@Dawn2024  Have you tried to follow the directions to checking to see if the issue is just you or bigger problems in the area?