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Discussion topic: Router connected but no internet

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This message was authored by fionajfleming This message was authored by: fionajfleming

Router connected but no internet

Router is connected but no phone or internet

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This message was authored by Smithy1972 This message was authored by: Smithy1972

Re: Router connected but no internet

@fionajfleming   I'm having the exact same issue, did you manage to get anywhere with Sky?

This message was authored by Highlinder This message was authored by: Highlinder

Re: Router connected but no internet

Posted by a Superuser, not a Sky employee. Find out more

@fionajfleming Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

 

 

@Smithy1972  I  posted in your own thread.

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This message was authored by Dawn2024 This message was authored by: Dawn2024

Re: Router connected but no internet

Internet keeps dropping out every few minutes here in keighley West yorkshire
This message was authored by Highlinder This message was authored by: Highlinder

Re: Router connected but no internet

Posted by a Superuser, not a Sky employee. Find out more

@Dawn2024  Have you tried to follow the directions to checking to see if the issue is just you or bigger problems in the area?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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