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Discussion topic: Router box
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This message was authored by: Amanda229
Message posted on 02 Feb 2026 05:47 PM
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Router box
router box keeps showing an amber light and we are loosing WiFi in the house which is causing issues as we work from home and I have started a new job too.
we have done all the checks and unplugged it and left it off and reset it and the issue still persist.
can you send out a new router to us as matter of urgency
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 02 Feb 2026 07:38 PM
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Re: Router box
@Amanda229 wrote:
can you send out a new router to us as matter of urgency
I'm afraid not @Amanda229 as we are customers here so try going through this:
https://www.sky.com/help/articles/hub-lights-explained-start
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