Router and broadband sign in security issues

[Irish-Steve]

OK, so we moved to Full fiber from FTTC last week, which meant we had to migrate to VOIP for our calls, and that didn't work out as expected, as part of the troubleshooting, I had to reset the hub, and that caused an interesting issue with my browser, Firefox, which threw it's toys out of the pram when the broadband came back up, it wanted a sign in, and that triggered a security warning that can't be avoided by making changes, it seems that the broadband sign in page is not linked to a valid security certificate, so Firefox is refusing to connect to it, which I like, but I don't like that there's so much about Sky Ireland that just doesn't work correctly, things like the complaint form throws a 404 error, contact us has NO phone number in it, that's basic stuff that really should have been fixed a long time ago.

The avoidance is to restart the browser, which I could do without losing critical information, but it really needs to be fixed.

The hub here is NOT the new white MAX hub, it's the old black one, SR203, and just to really hack me off, support on text system ended up wasting my time by getting me to do a reset on the hub, which screwed all my settings that are needed for port forwarding for my alarm, fortunately, I had taken a backup last week, as it took a couple of hours to sort that out when setting it up for the first time, so right now, my humour towards Sky support has just dropped several stars in a negative direction, I don't expect them to screw my settings up without warning the user, among other issues.

[jamesn123]

@Irish-Steve 

Sorry but resetting your browser & hub are basic troubleshooting steps. Additionally restoring from a backup might just bring back an issue which was cleared from a reset so its not recommended to do that. Instead apply the settings manually again once you've verified the issue is resolved.

[Irish-Steve]

I'm not about to get into a fur fight over troubleshooting steps, I've spent 50 years working with computers, so been around the block a few times at this stage, the issue we have with the phone service has ZERO to do with our hub, and everything to do with a botched set up by Sky Ireland, and as far as I am concerned, a factory reset of the router was not needed, being as the phone line and broadband were both working, and the issue is with international call provisioning, which happens before Sky even know that there is an incoming call for our number, someone screwed up on moving our number from the PSTN service to the VOIP service, it's that simple,

As for puttting the entries in again, there's no easy way to save them to a file that's meaningful, and a save of the settings avoids getting them wrong on re entry. It was painful enough getting them right on the previous hub, getting them right on the new hub was equally challenging, as the settings are slightly different to get them in, effectively, it's not a simple plug and play any more, yet the end user is supposed to be able to do things like this without any assistance or support from the install engineer. There's corner cutting, and corner cutting, right now, I'm less than impressed with the lack of real meaningful support from Sky, our family can't call us still, and it's been in and supposedly live now for nearly a week, that's NOT service, not even close. if we'd ported in from another supplier, they might have an excuse, but Sky PSTN to Sky VOIP should have been an automatic process run by a script that got triggered by the upgrade notification, the fact that it's still not happening, and the account still doesn't have our phone number in it tells me that there are some serious problems going on with Sky's procedures and processes, and if they don't get their finger out PDQ, the communication regulator will be invoked.