Router Not Connectin to the Internet

[damiantyreman5154]

I have just been away for a week and upon return the Internet Light on my Router is a constant orange, I have tried the reset button and the usual basic stuff. I am at a loss..dies anybody have any advice please???

[Highlinder]

@damiantyreman5154 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.